Patients are like everyone else. They’re funny. They’re real. They have interesting stories to tell. They have sad stories to tell. You develop relationships with them, often, like they’re your friends, or they become your family.
I think there’s no better compliment — that as a physician you can have — when patients refer other patients to you, whether it’s their family members or their coworkers or whoever. And I’m lucky enough to have had that happen several times.
Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.