Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.
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We live in an era now where we have medication commercials for prescription medications on the television, on the Internet, on the radio. And while they may be good informative tools for the patients to think about certain things, I think at the end of each one of those commercials there’s always a disclaimer that, “Please discuss these with your physician.” Where the physician can come in is give focus to some of this information and can guide the patient into saying, “Well, that information is based on this. This information is based on fact. This information is just speculation. This information is purely commercial. This information has this — these are the people who have supplied this information.”
A good internist will always know which problems you have to worry about, or which problems you do not have to worry about. And I think for the average patient at large, I think that’s what they’re looking for. They’re just looking for clarity. “I’ve heard all of these things. What do I worry about?”