Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.
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I’m the director of pediatric otolaryngology at Rush, and so that means I take care of pediatric patients that have ear, nose and throat problems. But about 30 percent of my practice is adults because I’ve been here so long and so many people know me. So they end up coming to see me whether they’re a pediatric patient or not.
Ear, nose and throat deals with some of the most intricate parts of the human body’s anatomy, and it also deals with how we present ourselves to the world. It also deals with voice and how we express ourselves, and then some of the most pleasurable aspects of life like eating. Problems in those areas have a great impact on a quality of life.
Every day I open that door, and I see someone waiting to see me. And I ask them, “How can I help you?” And I hear things that they’re not willing to tell anybody else. So I’m pretty lucky. I got into a good profession and a job that I love coming to every day.