There’s always a continuity of relationship going on with patients with rheumatologic illnesses. It’s not usually a one-time visit. I like that continuity. I like to have a long-term relationship with my patients. I want them to think of me as just like a warm, compassionate, knowledgeable physician, not some specialist in just rheumatoid arthritis and just a lupus doctor.
I have some history myself with physical impairment and disability due to a motor vehicle accident many years ago. I certainly have had many of the complaints that my patients come to me with, and I do have a sense that they’re well aware of that. And that when they explain their pains and their discomforts and their problems in daily living to me, that I have that extra bit of empathy, coming from someone who’s walked that road.
Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.