My father’s a physician and my grandfather and my great grandfather, so I’m a fourth generation physician. I grew up with it, and it’s really all I’ve ever wanted to do. I sort of just knew, and I like the idea of getting to know families over time and taking care of them for the long term.
It has to be a two-way street. The patient has to be involved in their care and make either opinions or recommendations of their own known. I don’t want to be a dictator and say you have to do this and you have to do that. I need to hear what you have to say and have your help along the way in terms of giving you the best care.
Rewarding is when people actually tell me, “Thank you for listening, you actually heard what I had to say.” You know, when they’ve had people in the past who maybe didn’t quite understand or didn’t really give them a chance to say what they wanted to say and actually be heard. So that’s pretty rewarding.
Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.