The wonderful thing about continuity care, about primary care, is that you do have the opportunity to meet people early on and have, really, lifelong relationships with people — which is for me the funnest part about what I do. So yeah, I’ve had patients for 15 years and take care of the wife and the husband and sometimes the kids now.
I go into developing a relationship with my patient as sort of the heart of what I do, and there needs to be a team approach, everyone buying into the plan for it to be successful. So I really feel like this is something we’re in together, and I’m here to guide and give advice but mainly to cheer you on.
Every encounter is different, no matter how many times you’ve seen that patient. And every time you see them there’s something new, and you learn something new. And it’s extremely gratifying to have that trust from people to be allowed into their life, to be able to see things and hear things about them that sometimes no one else in their life knows. I think on most days you leave feeling very grateful for the opportunity to be able to have that kind of input into people’s lives.
Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Number of Patient Surveys
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.