I make sure the patient understands that I’m on their side. I listen more than I talk. Do you know they’ve done studies that find that the average listening time that a physician utilizes in taking a history is 18 seconds — before the physician interrupts and asks a question? I don’t do that. I look at the patient rather than a computer.
I make sure that the patient understands that I’m not rushed, and the patient is not rushed. We’re able to treat the patient as a whole — including the family— because our philosophy is that the family is a part of the patient. And we’re able to help patients maneuver themselves through the social challenges that wheelchair confinement or inability to walk or inability to function, in any particular capacity, may impose.