'American Sniper' Hits (the Road) Home'“The film was a moving and accurate portrayal of the impact combat has on our soldiers and, especially, their families,” said Mark Pollack MD, chairman of Rush's Department of Psychiatry.
Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.
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After many years, you find out what patients are really concerned about, what really bothers them, what is hard for them to talk about. And as you go through your years of practice, you find out how to adjust. Every patient is different. Every patient has a different anxiety. And therefore you discuss the issues with them as you see fit for them — each individual patient.
Most gratifying is having a patient come back after an operation, and they’re feeling well. Or going into a hospital room after you’ve done a procedure, and the patient and family are there — and they have a smile on their face, and things are going well.