Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.
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I’ve been around long enough now that a lot of my families are on their second or third or fourth child, which is fun because then I get to see them when they’re first born and I see them now when they’re 5 or 6 or 7. You get to know them all as a family.
I don’t think anyone likes to see kids sick, especially the parents. So I think the best you can do is really explain to the parents what the course will be, what to expect in the next few days or the next few weeks. And then let them know that if they ever get worried just to call back or to come back and we’re always around.