Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.
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My role at Rush is multifaceted, and I find that above all I’m a patient advocate. I like to be able to be the person that the rheumatology patients come to for advice for all of their medical problems. I think it’s very important for me to be able to empathize with the effect that the disease has on their overall life.
I always encourage my patients to learn as much about their condition as they can. And any questions that arise while they’re researching on the Internet or reading a book or talking to another friend, I urge them to bring it in and discuss with me. We also urge our patients to join support groups and join specific disease groups that are provided through the American College of Rheumatology.
Thinking of the patient as a patient and not a disease and being able to tailor one patient’s treatment very differently than another is really the art of rheumatology.