'We Get Out There and Do'Thousands of students, resident physicians and faculty members volunteer each year as part of the Rush Community Service Initiatives Programs, which celebrates its 25th anniversary next year.
Physician, Reveal ThyselfRush has begun including patient survey results in individual physicians' online profiles. It's among few U.S. medical centers, and the only one in the Midwest, to make this information available to potential patients.
Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.
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By seeing a family physician, you have an opportunity to develop a strong relationship with a doctor that knows your needs and gets to know you over a long period of time.
As a physician, you have to be open to learning from patients because everybody experiences their illness differently. And, everybody comes with a different set of surrounding circumstances that impact their lifestyle. So it’s important to be aware of that so that I can know how I can help them in a grander scope.
There’s a very large Latino population in the city of Chicago and many of them are not bilingual — they speak only Spanish. So, it’s very useful for me to be able to communicate with them directly and serve their needs and understand them in a deeper cultural manner.