Wellness is more than just having a physical body that works mechanically. You need to be able to have that sense of wellbeing that goes deeper than just the physical body, and so as a physician — while I’m caring for a person’s physical body — I’m also concerned about how they’re doing in life.
Patients have more medical knowledge at their fingertips, but the advantage is that the doctors do then too. So a patient comes in and has heard something on the news or heard something online, with having our offices computerized now, I can check it during that visit and be able to have a discussion with the patient about what they’ve heard. And either say, “Gee that is something I’ve learned new,” or say, “Well, you might want to take that with a little bit of a grain of salt.”
Patient feedback information is available for physicians employed by Rush University Medical Center who have received
30 or more patient surveys. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of the care provider
Explanations the care provider gave you about your problem or condition
Concern the care provider showed for your questions or worries
Likelihood of your recommending this care provider to others
Care provider's efforts to include you in decisions about your treatment
Information the care provider gave you about medications
Instructions the care provider gave you about follow-up care
Your confidence in this care provider
Degree to which care provider talked with you using words you could understand
Amount of time the care provider spent with you
For more information about patient feedback, see the Quality Care section of the Rush University Medical Center website.